Terms of service.

1. Who we are

Command is operated by Loria Ventures LLC (“Command”, “we”). Command is a coordination platform: it connects requests for commercial foodservice equipment work with independent service providers (“technicians”), and keeps the record of that work. Command is not an equipment manufacturer and does not employ the technicians on its network.

2. Requesting work

When you request service you describe the equipment, the problem, the site and how to gain access. Before anything is confirmed you are shown the technicians available, the earliest arrival window, and the terms for the visit. A request is confirmed when you accept those terms by placing a card authorization or by providing a purchase order where your organization has that arrangement with us. Arrival windows are estimates and are labelled as such.

3. Approval and payment

Work is billed according to the terms shown at the time of confirmation. Hours and parts are submitted by the technician with photographs and notes and are charged only once you, or a person authorized by your organization, approve them. Parts or work beyond the original scope require your approval, with the amount stated, before they are performed. A card authorization is released or captured only after approval. A visit that did not take place is not charged.

4. Technicians

Technicians are independent businesses. To receive work through Command a technician must have passed a background check conducted by a consumer reporting agency with their consent, hold insurance that Command verifies, and hold the credentials applicable to the work. Technicians are rated on every job. Command describes technicians to customers as independent service providers whose work is coordinated through Command.

5. Your responsibilities

Provide accurate information about the equipment, the site and access. Ensure the site is safe to work in and that a person with authority to approve work can be reached during the visit. Review approvals promptly; a request waiting on your approval delays payment to the technician.

6. Our responsibilities and their limits

We coordinate; we do not perform the work. We will tell you plainly when we cannot confirm a technician, when a window slips, and why a request is blocked, and we will give you a route to a person. Command’s liability in connection with any job is limited to the amounts paid to Command for that job, to the extent permitted by law. Nothing in these terms limits liability that cannot be limited by law.

7. Records and communications

You agree to receive text messages and emails about requests you make, including status updates and approval requests. Message and data rates may apply. Reply STOP to any text to stop receiving texts about a request. Records of work — photographs, notes, hours, parts, approvals — are kept on the equipment’s history and are available to you and to your organization.

8. Changes

We may revise these terms. The date at the top shows the current version; material changes are announced on this page before they take effect. Continuing to use Command after a change means you accept the revised terms.

9. Governing law and contact

These terms are governed by the laws of the state in which Loria Ventures LLC is organized (to be confirmed by counsel before launch), without regard to its conflict-of-law rules. Questions about these terms: see the contact address at the top of this page.