Foodservice Equipment Network
Every job.
Under control.
Built to get a vetted technician to your foodservice equipment, show you who is coming and what it costs before you commit, and keep every handoff visible until the job is approved.
Or text us a photo of the unit
The text line opens at launch. Request service here in the meantime.
Technicians are background-checked, insured and rated on every job.
3 refrigeration technicians within 25 mi
AvailableEarliest window today, 2:00–4:00 PM · updated 1 min ago
- Diagnostic visit
- Flat, shown here before you confirm
- Labor
- Per approved hour
- Parts
- You approve before install
Status · Site 0204
Technician on the way
- Requested1:12 PM
- Matched1:19 PM
- On the way12 min away
- On siteWindow 2:00–4:00 PM
- ApprovalAfter the visit
Updated 2 min ago · Arrival is an estimate, not a confirmation · Reply to this text to reach a person
How it works
Clarity at every handoff.
Equipment work is a chain of handoffs: the request, the match, the arrival, the approval, the result. Command is built to make each one visible — so you can see what is happening, who owns the next step, and what you need to do.
- 01
Request
Say what is wrong. Once.
A photo of the unit, what it is doing, and how to get in. From the web page or a text. No account to create, no portal to learn.
In detail1 photoRequest · Site 0204
Walk-in cooler · not holding temperature
- Window
- Soonest available
- Access
- Back door · ask for the manager
- Confirm with
- Card hold or PO
Nothing is charged at this step.
Illustrative — fictional site and technician. - 02
Match
See who is available and the terms before you commit.
Live availability from vetted technicians near your site, the earliest window, and exactly how the visit is priced. Confirm with a card hold or your PO. Nothing is charged until you approve the work.
In detail3 refrigeration technicians within 25 mi
AvailableEarliest window today, 2:00–4:00 PM · updated 1 min ago
- Diagnostic visit
- Flat, shown here before you confirm
- Labor
- Per approved hour
- Parts
- You approve before install
Hold placed on confirm. Charged after approval.Illustrative — fictional site and technician. - 03
Arrival
A status link that tells the truth.
Who is coming, the arrival window, and when it was last updated — by text, no sign-in. If something slips, the link says so in plain words and gives you a person to reach.
In detailEn routeStatus · Site 0204
Technician on the way
- Requested1:12 PM
- Matched1:19 PM
- On the way12 min away
- On siteWindow 2:00–4:00 PM
- ApprovalAfter the visit
Updated 2 min ago · Arrival is an estimate, not a confirmation · Reply to this text to reach a person
Illustrative — fictional site and technician. - 04
Approval
Photos above the Approve button.
Before and after photos, time on site, any parts, and the technician’s note. You approve hours and parts; nothing is billed that you did not see.
In detailApproval needed
DecisionBeforeAfter- Time on site
- 1.5 hours
- Additional parts
- Evaporator fan motor · $180
- Technician note
- Motor seized. Coil cleaned. Holding 36°F at departure.
Illustrative — fictional site and technician. - 05
Result
A record, not a receipt.
Work complete, documentation accepted, invoice approved and payment are separate events, each with a time and an owner. The whole history stays with the equipment.
In detailCompletedResult · Site 0204
Walk-in cooler · holding temperature
- Work complete3:42 PM · Technician
- Documentation accepted3:44 PM · 2 photos, notes
- Invoice approved4:10 PM · You
- PaymentOn your card hold or PO terms
The record — photos, hours, parts, approval — stays on the equipment's history.
Illustrative — fictional site and technician.
Who it is for
Different roles. The same need for clarity.
Operators
One kitchen or one hundred.
Request a technician in about a minute, see the terms before you confirm, and follow the visit by text. No contract, no account.
For operatorsMulti-unit and facilities teams
Every location. One accountable workflow.
A portal for your sites: PO on every job, approvals with photos, invoices that match what you approved, and a team with the right permissions.
For multi-unit teamsTechnicians
Know the job before you take the job.
Scope, travel and pay are stated before you accept. Paid per approved hour. Background check and insurance are requirements — and they are stated plainly.
For technicians
What you see
Estimates are not confirmations.
The industry runs on “he’s on his way.” Command is designed to separate what is confirmed from what is estimated, at every step, and to say so.
- A window, not a promise.
- Arrival is shown as a window and labelled an estimate. We do not mark a technician “on site” from a location signal alone, and a job is never marked complete because a timer ran out.
- When it was last updated.
- Every status carries the time it was last touched. “Updated 2 minutes ago” is more honest than “Live”, so that is what you get.
- Why something is blocked, in plain words.
- “We could not confirm a technician for this window — choose another or reach dispatch.” Not “an unexpected error has occurred.”
- A person to reach.
- Every status link, text and email has a route to a human at Command. When the network cannot cover a request, we say so and tell you what we are doing about it.
Something down right now?
Describe the unit, see who is available and the terms, and confirm. About a minute. A status link follows by text.
From the kitchen
Text a photo of the unit.
Designed so one photo and a line about what it is doing starts a request, and a status link comes back by text — no app, no account. The number is published at launch.