Legal

Privacy.

What we collect to coordinate a job, how we use it, who sees it, and how long we keep it. Written to be read.

Draft November 2026 · for review by counsel before launch · questions to hello@commandfse.com

1. What we collect

From people requesting work: your name and phone number (and email if you give it), the site address and access notes, a description and photographs of the equipment, and a payment authorization handled by our payment processor — Command does not store card numbers. If your organization has a portal account: the names, emails and roles of your team members, your sites, purchase order numbers and approval decisions.

From technicians: identity and contact details, trade and service area, credentials and insurance certificates, tax forms, payout account details handled by our payout processor, and the results of a background check conducted by a consumer reporting agency with your written consent. While you are online and travelling to or working a job, your device shares its location with Command.

From everyone: the usual technical records of a website and an app — addresses, device and browser type, pages opened — kept to run and secure the service.

2. How we use it

To match a request with available technicians; to show you who is coming and when; to run approvals and payments; to keep the equipment’s history; to verify technician requirements; to send the texts and emails a job needs; to resolve disputes; and to improve the service. We do not sell personal information.

3. Who sees what

A technician sees the site, the equipment, the problem, the access notes and the first name and phone number of the person to reach on site. A customer sees the technician’s first name, their credentials and verification status, their arrival window and, while they are travelling to the site, their position. Ratings are shown to technicians without the identity of the person who rated them. Technician location is visible to Command dispatch only while a technician is online, and to a customer only while the technician is en route to that customer’s job. Background check reports are seen only by the Command staff who make screening decisions and by the technician they concern.

We share information with the providers we rely on to operate — payments and payouts, background checks, text and email delivery, maps, hosting — each under contract to use it only for that purpose, and when the law requires.

4. How long we keep it

Job records (photographs, notes, hours, parts, approvals) are kept as part of the equipment’s history for as long as the customer or their organization uses Command, and as required for tax and accounting. Identity documents uploaded by technicians are purged once verified. Technician location history is kept in summary form for job records and otherwise deleted on a rolling schedule. Background check reports are retained only as long as the law requires.

5. Your choices

Reply STOP to any text to stop receiving texts about a request. Ask us to show you, correct or delete the personal information we hold about you by writing to the address at the top of this page; we will respond within the time the law allows. Technicians can dispute a background check result through the consumer reporting agency and through Command, and no adverse decision is final until you have had the chance to respond.

6. Children

Command is a business service and is not directed at anyone under 18.